@gingerrroot I couldn't agree more. The main downtown library branch where I live literally hired social workers to do outreach with the homeless population in the building. Nothing pushy, but just being there to help if people wanted to reach out. It was controversial, because that's not the job of the library and it obviously meant gov't and other agencies were failing to provide a needed service, but it seemed to help people. I'm not sure if they still do it, though.